Social listening itself is not a new concept, but social media listening was born in the 21st century. Over half the world’s population use social media,with trillions of bytes of information being created each and every day. It’s a vast and...
Creating a machine that acts and talks like a human has long been the crowning glory of artificial intelligence – chatbots bring us one step closer to machines that talk to us as if they are one of us. Chatbots...
Recruitment has become an exceptionally tough industry, partly because the global talent pool is so incredibly wide and diverse, and partly because many modern job roles have become more specific, nuanced and complex. Digital working environments and the rise of...
Content moderation is a longstanding problem that has intensified in the last few years as increasing pressure forces tech giants like Google and Facebook to take harsher action over offensive, hateful, illegal or otherwise harmful material. Despite content moderation and...
The world is changing at an unprecedented rate, the reality being that we are running out of time to prevent catastrophic and irreversible damage to the climate and environment. World leaders have a global mandate to catalyse real change at...