Police radio transcriptions were needed for a crime alert app. Learn how Aya’s team transcribed 500,000+ calls in 18 months.
Overview
Crime is a significant issue that requires effective, local solutions. In the U.S., where over 500,000 violent crimes are reported annually, technology is being used to help address this challenge. One major tech firm has developed an app that provides users with real-time alerts about crime in U.S. cities.
The Challenge
To offer this service, the firm needed to accurately transcribe and classify police radio communications in real-time. This involves listening to often unclear audio from police scanners and converting it into text. The challenge was finding a team capable of understanding and transcribing these radio transmissions accurately, especially given the poor audio quality and colloquial language used.
Previously, the company struggled to find a reliable workforce that could meet the high standards required, especially from regions where English is not the first language.
The Solution
Aya Data stepped in with a specialised transcription team based in Ghana. Our team members are fluent in English and passed the onboarding tests with exceptional success, outperforming other vendors by a factor of 18.
We provided continuous transcription and classification services for live police radio data, ensuring that the information was accurately processed and reported.
The Results
Aya Data’s team successfully transcribed and classified over 500,000 police radio calls over an 18-month project. Our work consistently met and exceeded performance standards, significantly contributing to the successful deployment of the client’s app.
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Disclaimer: Aya Data respects client confidentiality and will not disclose any specific details about clients or projects. Any identifying information in our case studies may be anonymized.